We want you to know that we are still providing care, in person where possible and virtually where this is a better match for the needs and safety of our patients, their families and our workforce. We are confident that we are able to provide compassion, comfort and care to the community, even in these extraordinary circumstances, as we have been doing since March.

The safety of our patients, our workforce and the wider community is of utmost importance to us, and remains our focus throughout this time. We will follow government guidance fully and alter our plans accordingly should the need arise. These are the arrangements we are working to as we enter the third lockdown:

Adult Inpatient Unit

Our Adult Inpatient unit will continue to provide comfort, care and support to those who need it. If you would like to make a referral through this time please do so in the normal way, by contacting the hospice on 01472 350908 or emailing

Andy’s Children’s Services

Andy’s Children’s services will continue to provide respite, end of life and hospice at home care, making sure that the most vulnerable of our young patients and their families continue to receive the support they need.

Visiting arrangements

We recognise that spending time with your loved ones is vitally important, and this is never truer than when someone you love is unwell or staying away from home.

In order to support our patients to spend time with those they love, whilst also keeping our workforce and community safe in the face of the covid-19 pandemic, all visitors will be required to have a negative lateral flow test result before being allowed to enter the hospice building.

Lateral flow devise testing will be undertaken in the onsite hospice shop building between the hours of 10am and 6pm.

Visitors arriving by car are required to park at the rear of the shop building in the designated parking spaces and call the staff on 01472 571300.

Staff will come to you to undertake the swab. Please remain in your car and open your window when the staff member has approached. They will supply you with an information guide on why we are asking you to undertake the test and details on the process, including the taking of the swab and the registration of the test. The process takes approximately 45 minutes but may take longer if the test needs to be retaken due to an invalid result. For anyone arriving on foot or by taxi please go to the shop door and a member of staff will meet you and invite you in to take the test.

We appreciate how difficult this situation is for all our families and we want to support you to keep in touch with your loved ones.  The staff are able to support video calls to patients using either the patient’s own phone or the hospice tablet e.g. Zoom, FaceTime etc.  We also have a handy guide with suggestions of others ways you can remain close to your loved ones and staff can give you a paper copy or one that you can share with family. Please ask staff for details.

Wellbeing Services

Our wellbeing services will continue to operate virtually. We have been overwhelmed by the response to these groups since their launch  and are certain that they will continue to grow. New referrals are welcome, using the contact details above.

Family Support and Bereavement Services

Our Family Support and Bereavement services will continue to operate virtually, providing specialist advice support and guidance to as many people in our community as possible who are dealing with difficult situations or coming to terms with a loss.

Risk assessment

St Andrew’s Hospice has undertaken a whole organisation Risk Assessment to support our Covid secure activity. Further information concerning this work is available upon request by contacting us at Please let us know your name, preferred contact details and the area of interest your request relates to in order that we can provide you with the information you require

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