St Andrew’s Hospice retail function currently comprises of 20 retail stores, and two tea bars across the region, as well as an eBay operation and Distribution Centre that are based in Grimsby.

The retail team at St Andrew’s Hospice in Grimsby have scooped a prestigious national award for the support they provide to the charity that supports palliative care patients across Lincolnshire, East Riding and Hull.

St Andrew’s Hospice retail function currently comprises of 20 retail stores, and two tea bars across the region, as well as an eBay operation and Distribution Centre that are based in Grimsby. The hospice has been honoured by Hospice UK at their national Retail Awards, with the Retail Team of the Year prize.

The retail function of St Andrew’s was judged on several key criteria, including profitability increases, decrease in operating costs, increase in recruitment and retention of volunteers, methods of attracting donations, reduction in waste disposal, and any innovative practices that complement the traditional retail income generation.

Judges singled out St Andrew’s retail function for the following notable achievements:

  • Increase of 2% on net margin between January 2018 and January 2019
  • Diversification of store formats
  • Partnership with Voluntary Action North East Lincolnshire (VANEL) in recruiting and retaining volunteers
  • Creation of easy opportunities for the local community to make donations to stores
  • Strategic approach to reducing waste disposal
  • Innovative approach to retail projects, including ‘agile retail’ and ‘pop up’ stores

Tom Ryan, Head of Retail at St Andrew’s Hospice, is naturally delighted to see his team honoured for their efforts.

“We are obviously delighted to be recognised by Hospice UK in winning the Retail Team of the Year award,” he said.

“It is a fantastic reward for our operations team, shop managers and the dedication of over 400 volunteers that ensure our retail function runs on a daily basis.”

Tom also spoke about how pleasing it was to see the hospice’s retail innovation of the last 12 months singled out for praise.

“In the past year we have opened two new stores, one in Hull and one in Grimsby,” he added.

“We have trialled pop-up shops in local education facilities, and the success of these has enabled us to access units within a local shopping centre, which would not have been previously financially viable.”

Ease of access for customers and a simplified donation process have also been high on the agenda for the hospice retail team.

“We have explicitly selected new stores with sufficient parking facilities to make donation activity more convenient for our supporters,” explained Tom.

“Our van fleet enables the donation of larger items to be collected free of charge, and we have embarked upon seasonal marketing campaigns to meet customer needs.

“At a recent hospice fundraising event, we implemented a ‘bring-a-bag’ scheme, which meant there were over 200 bags of clothing and bric-a-brac that would theoretically ended up in landfill.”

To find out more about your local St Andrew’s Hospice or Andy’s retail store, please visit https://www.standrewshospice.com/shops/.

If you are interested in joining the retail team as a volunteer, please call 01472 350 908 for more details.

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