Our community is at the centre of everything we do. Our priority is, and will remain, protecting everyone involved in the hospice whilst providing care for those in need of our services.

We are keeping a close eye on Coronavirus (COVID-19) updates and advice from the Government and Public Health to make sure our actions follow current guidance to protect the health and wellbeing of our whole community, from our patients and their families, to our workforce and suppliers.

Our community is at the centre of everything we do. Our priority is, and will remain, protecting everyone involved in the hospice whilst providing care for those in need of our services.

With this in mind, we have had to change our normal practices to protect the health and wellbeing of everyone associated with St Andrew’s Hospice.

Public access

There is no access to the hospice site for any member of the public, other than those visiting a close family member or friend as detailed below. This includes the Hub café and the Retreat hair studio.

Adult In-Patients

Our adult inpatient unit remains open to end of life patients as normal. We are also continuing to provide care to those in need of treatment to manage their symptoms, where they have tried and are unable to achieve a satisfactory level of comfort at home.

Wellbeing Patients

All of our wellbeing groups are postponed until further notice. This applies to all of the services listed below:

  • Complementary therapies
  • Salon services
  • Assisted bathing
  • Hydrotherapy
  • Physiotherapy
  • Social groups
  • Creativity
  • Lymphoedema
  • Physiotherapy

Children’s Services

We are still offering respite stays to provide support for the most vulnerable of our young patients and their families.

Our day services are cancelled until further notice.


We have reviewed the ongoing situation, and made the difficult decision to cease open visiting arrangements until further notice, in an effort to reduce footfall coming through the site.

  • Visiting of patients will only take place between the hours of 2-4pm and 6-8pm. Only two close relatives or friends will be allowed access to the hospice site per patient, per visiting slot.
  • Visitors will need to buzz the intercom to enter the adult unit. Please be aware that we may not always be able to answer the door straight away, but we are on our way to you.
  • Visitors under the age of 16 will only be allowed on site if they are the child of a patient in our care.
  • All visitors will be directed to wash their hands and wipe down their phones upon entry to the unit and when leaving the unit.
  • All visitors must be free from any symptoms associated with Coronavirus.
  • Any alternative arrangements requested by a patient will be discussed with the Nurse in Charge, whose decision must be respected.

Events and fundraising

Unfortunately we have had to make the decision to cancel all hospice events planned for the next two months, which includes all quizzes, bingo nights, the Easter Fayre and the Tractor Run at Market Rasen.

We are monitoring the situation with regards to Sparkle Walk scheduled June and will be able to confirm our plans for this event in the near future. 


A number of our amazing team of volunteers have had to face the difficult decision to self-isolate and we fully support them in this. As a large number of volunteers work in our shops, we have made the decision to temporarily close some of our outlets so that we can re-deploy our reduced workforce more effectively. The shops and tea bars listed below will be closed until further notice and this may increase over the coming days (20/3/2020):

  • Barton
  • Cromwell Road, Children’s shop
  • Grimsby Road
  • Peaks Lane
  • Scartho
  • Freshney Place
  • Freeman Street
  • Roxton practice tea bar
  • Hull tea bar

We are still accepting donations at our other stores and will be providing details of ways you can make contactless donations over the next week on our social media

We are looking forward to welcoming everyone back to our shops when the situation permits.  

Staff and volunteers    

Our staff and volunteers are our most precious resource and vital to ensuring we can continue to care for our patients and the wider community. We have individually assessed every member of our workforce based at the hospice site are making every effort to find ways of working that protect everyone’s health and wellbeing, whilst enabling them to continue to do the fantastic work they do. We are also assessing all team members who continue to work in our shops.  

We would like to thank every member of our workforce for the support they are showing to the hospice, our patients and each other at this time.

Can you help us?

As you can no doubt imagine, the closure of so many of our shops, our refectory and cancelling numerous events will have a sizeable impact on our income this year and we are working very hard to manage our resources over the coming months.

There are a number of ways that you could help us at this challenging time; watch our social media for some fun ways to care:

  • #TOGETHERWECAN – watch out for some great ways to pledge and donate on our social media
  • SMILE! – Shop on AmazonSmile at https://smile.amazon.co.uk/ch/1011117-0, and Amazon donates to St Andrews Hospice Limited, at no cost to you.
  • CARE! – Look out for your friends, family, neighbours and acquaintances at this challenging time
  • VOLUNTEER! – If you are fit, well and not in a vulnerable grouping we will need more pairs of hands; can you help?
  • REGISTER! – You can still register for Sparkle Walk at https://giving.standrewshospice.com/sparkle-walk-2020 and we will keep you updated with our plans.
  • DECLUTTER! – Is now time to spring clean your wardrobe? Think of us when you are ready to donate
  • PLAY! – Play our Big Fish Lottery from just £1 per week and win up to £1000! Join at https://support.standrewshospice.com/
  • EXERCISE! – your mind and body as part of our virtual fundraisers (watch our social media for more details)


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